Helping you find government information and services

Help and contact

Contacting australia.gov.au

Please do not contact australia.gov.au for information on:

  • the progress of your application,
  • your eligibility for benefits or assistance, or
  • what extra information there is applicable to your personal circumstances.

We do not have access to the information required to answer questions. To answer these types of questions you will need to contact the relevant agency directly.


Coming to Australia

Department of Home Affairs

General Enquiries Form

Already in Australia

Contact the Australian service centre

From Europe

Contact the Europe service centre

From the Americas Region

Contact the Americas service centre

From another country

Find contact details for your nearest service centre


About myGov

If you have a question about a member service you access on myGov (for example tax or JobSearch) you will need to contact the provider.

Answers to common questions about myGov can be found on the myGov Need Help? page.

For all other questions contact the myGov helpdesk


About tax or superannuation

Contact the Australian Taxation Office


About Patents and Trademarks

Contact IP Australia


Questions about business

General business questions

Contact business.gov.au

For ABN (Australian Business Numbers)

Contact the Australian Taxation Office

For ACN (Australian Company Numbers) and Australian Business Names

Contact the Australian Securities and Investments Commission


Questions about customs, imports and exports

What to declare when coming into Australia

Contact the Department of Agriculture and Water Resources

Importing and exporting goods

Contact the Department of Home Affairs


Questions about identification or documentation

Birth, death and marriage certificates

Contact the relevant state or territory authority

Births, deaths and marriages registries by state

Police checks

Contact the relevant state or territory police service

Police checks by state


australia.gov.au

Content Change

If you are from a government entity and would like to include your site inlcuded or updated on australia.gov.au please contact us

Please note: This email is monitored by the webteam, therefore is unable to assist with any queries that do not relate directly to content.