Help and contact
Please do not contact australia.gov.au for information on:
- the progress of your visa application,
- your eligibility for benefits or assistance, or
- what extra information there is applicable to your personal circumstances.
We don't have access to the information required to answer questions. Therefore we are unable to respond. To answer these types of questions you will need to contact the relevant agency directly.
Coming to Australia
Department of Home Affairs
Already in Australia
From the Americas Region
From another country
If you have a question about a member service you access on myGov (for example tax or JobSearch) you will need to contact the provider.
Answers to common questions about myGov can be found on the myGov Need Help? page.
For all other questions contact the myGov helpdesk
About tax or superannuation
About Patents and Trademarks
Questions about business
General business questions
For ABN (Australian Business Numbers)
For ACN (Australian Company Numbers) and Australian Business Names
Questions about customs, imports and exports
What to declare when coming into Australia
Importing and exporting goods
Questions about identification or documentation
Birth, death and marriage certificates
Contact the relevant state or territory authority
Contact the relevant state or territory police service
If you see a problem on the site, you're from a government entity and would like to include or update your site on australia.gov.au please contact us.
Please note: This email is monitored by the webteam, therefore is unable to assist with any queries that do not relate directly to content.