Fair Work Ombudsman
Available to anyone who has a complaint or concern about an Australian Government-subsidised aged care service (residential or community care).
Department of Health
Provides a free service for people to raise their concerns about the quality of care or services being delivered to people receiving residential or community aged care services that are subsidised by the Australian Government.
Department of Social Services
Responsible for preventing, detecting and investigating serious and systemic corruption issues in Australian Government law enforcement agencies.
Australian Commission for Law Enforcement Integrity
Investigates complaints about Australian Government departments and agencies. If you think you have been unfairly treated by an Australian Government agency you can complain to the Ombudsman. The Commonwealth Ombudsman includes the Defence Force, Immigration, Law Enforcement, Postal Industry, Taxation, ACT, and Overseas Students Ombudsman.
The Credit Ombudsman Service Limited (COSL) is the external dispute resolution scheme for the financial services industry, approved by the Australian Securities and Investments Commission (ASIC). This service can resolve complaints with members including credit unions and building societies, non-bank lenders, mortgage and finance brokers, financial planners and a wide range of other financial services and product providers.
Credit Ombudsman Service Limited
The Financial Ombudsman Service brings together three separate external dispute resolution schemes: the Banking and Financial Services Ombudsman, the Financial Industry Complaints Service, and the Insurance Ombudsman Service. This service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
Financial Ombudsman Service
The Commission can investigate and try to resolve complaints of discrimination and breaches of human rights in work, education, services and other areas of public life based on a person’s sex, disability, race, age and other attributes. You can make a complaint no matter where you live in Australia and at no cost.
Australian Human Rights Commission
Members of the public can make complaints to the Inspector General of Intelligence and Security in relation to any of the agencies over which he has jurisdiction, though there are some qualifications. An explanation of the role and responsibilities of the IGIS in Australia in dealing with complaints.
Inspector-General of Intelligence and Security
Examines complaints lodged against the Aged Care Complaints Scheme and the Australian Aged Care Quality Agency.
Office of the Aged Care Commissioner
The Overseas Students Ombudsman (OSO) investigates complaints about problems that overseas students or intending overseas students may have with private education and training in Australia.
Investigates complaints about Australia Post, and other postal or courier operators that are registered as a Private Postal Operator (PPO) under the Ombudsman Act 1976.
The Private Health Insurance Ombudsman (PHIO) provides an independent service to help consumers with health insurance problems and enquiries.
Private Health Insurance Ombudsman
The Superannuation Complaints Tribunal (SCT) is an independent tribunal set up by the Australian Government to resolve most complaints that members, former members (or beneficiaries in relation to death benefits) have with their superannuation funds. The tribunal is also able to deal with complaints in relation to some other superannuation-related products, such as Approved Deposit Funds (ADFs), Annuities provided by Life Companies, Retirement Savings Accounts (RSAs) , specified Surcharge Tax Contributions decisions and small APRA funds (SAFs).
Superannuation Complaints Tribunal
The Telecommunications Industry Ombudsman (TIO) deals with complaints that consumers have not been able to resolve with their telephone or internet company.
Telecommunications Industry Ombudsman