australia.gov.au

 
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Consumer protection

ACCC Shopper

iPhone, iPod touch, iPad and Android - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.

Australian Competition and Consumer Commission

Australian Competition and Consumer Commission (ACCC)

Promotes competition and fair trade in markets to benefit consumers, businesses, and the community and regulates national infrastructure services. They ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws.

Australian Competition and Consumer Commission

Australian Consumer Law (ACL)

Provides an overview of the legislation and amendments, plus guides and fact sheets to explain the ACL in simple language. The ACL applies nationally and in all states and territories, and to all Australian businesses.

Treasury

Carbon tax price reduction obligation guidance

Aims to deter price exploitation and ensure all cost savings attributable to carbon tax repeal are passed through the supply chain for regulated goods.

Australian Competition and Consumer Commission

Consumer authorities

State and territory consumer authorities administer the Australian Consumer Law within their jurisdictions. Provides links to the state and territory consumer authorities.

For consumers

Provides information on the rights of the consumer, such as complaints, protection, guarantees, contracts and agreements, debt, misleading claims and advertising and online shopping. Also covers issues relating to petrol, diesel and LPG, prices and receipts, sales and delivery, shopping for groceries and specific products and services.

Australian Competition and Consumer Commission

Keeping baby safe

iPhone, iPod touch and iPad - A guide to infant and nursery products with easy steps you can take to ensure your baby remains safe in your home. Also available as an ebook.

Australian Competition and Consumer Commission

MoneySmart

Free, simple guidance you can trust covering superannuation, banking, investing, borrowing and credit, insurance, budgeting, scams, retirement income planning and unclaimed money. Includes links to calculators and tools to help you with your personal finances.

Australian Securities and Investments Commission

National consumer credit regulation

This section of the Australilan Securities and Investments Commission site provides information about National consumer credit regulation, registration and licensing.

Australian Securities and Investments Commission

Personal Property Securities Register (PPSR)

Lets you check that the used goods you are buying, like a car, boat or machinery – almost anything except real estate – doesn't have a security interest over it. It also provides additional protection for businesses that lease or supply goods, in the event that a debtor defaults or goes bankrupt.

Australian Financial Security Authority

Product Safety Australia

Provides information about mandatory safety standards, bans, safety warning notices, recalls and safe practices to minimise the risk of injuries. Sign up for email alerts on any of the site topics.

Australian Competition and Consumer Commission

Product Safety Recalls Australia

If a product or service presents a safety risk or is non-compliant with a mandatory standard or ban, it may need to be taken off the market or ‘recalled’. View all Australian safety recalls and sign up for email notifications of new product recalls.

Australian Competition and Consumer Commission

Protect your financial identity

Provides information for both individuals and businesses about how to protect your financial identity in everyday life and minimise the damage if a problem occurs.

Australian Bankers' Association

Recalls Australia

iPhone, iPod touch, iPad and Android - Consumers can search for information on recalled consumer goods on the Recalls Australia website. You can search the database, receive notifications of new recalls and report products you think are unsafe (you can even attach a photo of it).

Australian Competition and Consumer Commission

Report a scam

If you've been scammed or think you have seen a scam, you can report it to SCAMwatch via the scam online form or by contacting the infocentre on 1300 795 995.

Australian Competition and Consumer Commission

Scams – MoneySmart

Explains how scams work, how to identify different scams and what to do if you have been scammed. Most importantly, tells you how to avoid getting caught up in a scam.

Australian Securities and Investments Commission

Scamwatch

Provides information to consumers and small business about how to recognise, avoid and report scams. If you lose money to a scam, it is unlikely that you will be able to recover your loss; prevention is definitely a better option.

Australian Competition and Consumer Commission

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