australia.gov.au

 
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Consumer rights

ACCC Shopper

iPhone, iPod touch, iPad and Android - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.

Australian Competition and Consumer Commission

Australian Competition and Consumer Commission (ACCC)

The Australian Competition and Consumer Commission is an independent Australian Government statutory authority. It was formed in 1995 to administer the Trade Practices Act 1974 and the Prices Surveillance Act 1983. The ACCC promotes competition and fair trade in the market place to benefit consumers, business and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws. In fair trading and consumer protection its role complements that of the state and territory consumer affairs agencies which administer the mirror legislation of their jurisdictions, and the Competition and Consumer Policy Division of the Commonwealth Treasury.

Australian Competition and Consumer Commission

Australian Consumer Law (ACL)

Provides an overview of the legislation and amendments, plus guides and fact sheets to explain the ACL in simple language. The ACL applies nationally and in all states and territories, and to all Australian businesses.

Treasury

Business and the Australian consumer law

The Australian consumer law is a national consumer law which is to apply to all business sectors. It covers general standards of business conduct, prohibits harmful practices, regulates specific types of business-to-consumer transactions, provides basic consumer rights for goods and services and regulates the safety of consumer products and product-related services.

Treasury

Complaints [Vic]

Advice and assistance for consumers and businesses. Includes information about when to complain, conciliation, complaint forms and a Helpline.

Consumer Affairs Victoria

Consumer

Provides and overview of Australia’s competition and consumer policy framework.

Treasury

Fair trading

In Australia federal and state laws protect business and customers from unfair trading practices. This page has links to information about these topics: fair trading laws; complying with the Trade Practices Act; Codes of Practice; customer service; dispute resolution; product safety and standards; product recalls; labelling; retail leasing and warranties and refunds.

Department of Industry

For businesses

Provides information for business relating to advertising; anti-competitive behaviour; exemptions; rights and protections; franchising; industry codes; mergers; pricing; professional services and treating customers fairly.

Australian Competition and Consumer Commission

National consumer credit regulation

This section of the Australilan Securities and Investments Commission site provides information about National consumer credit regulation, registration and licensing.

Australian Securities and Investments Commission

Online shopping

To make the most of online shopping and banking it's important to follow some simple steps to protect your money and personal details and to avoid scams.

Australian Competition and Consumer Commission

Phone Rights

iPhone, iPod touch, iPad and Android - Designed to enable consumers and small businesses to quickly resolve problems with phone or internet services. The app information is based on the Telecommunications Consumer Protections (TCP) Code, which outlines the rules and obligations telecommunications providers must adhere to when dealing with customers.

Australian Communications Consumer Action Network

Product safety email alerts

Subscribe to Product Safety Australia to receive overnight email alerts for new and updated content on any of the product categories.

Australian Competition and Consumer Commission

Product safety recalls email alerts

Subscribe to Product Safety Recalls Australia to receive overnight alerts on one or more product recall categories.

Australian Competition and Consumer Commission

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