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Privacy complaint to the Office of the Australian Information Commissioner

Service Description

The Office of the Australian Information Commissioner has complaint handling responsibilities under the Privacy Act 1988. You can make a complaint if you believe your privacy has been interfered with by an Australian or ACT government agency or a private sector organisation covered by the Act.

Before making your complaint, use the ComplaintChecker to see if your privacy complaint is covered by the Act.

Important things you should know about the complaints process:
  • It is free
  • You do not need a lawyer. However if you do decide to hire a lawyer, you must pay for the lawyer yourself
  • The Office investigates privacy complaints from individuals about Australian and ACT government agencies, and private sector organisations covered by the Act. The Act does not cover State and Northern Territory government agencies
  • The Office aims to resolve complaints as quickly as possible. Some complaints are resolved within weeks, but more complex complaints may take longer. The Office aims to resolve all complaints within 12 months. You can find more information about what you can expect in the Client Service Charter
  • There are no fines set out in the Act. Complaints are generally resolved through conciliation
  • You can choose to withdraw your complaint at any time

To help you lodge your complaint, you can download a copy of the Complaint form below.

What if I need more information?

Further information relating to privacy matters is available from the Office of the Australian Information Commissioner website.

What is needed to use this service?

Before lodging your complaint with the Office of the Australian Information Commissioner you will generally need to complain directly to the agency or organisation first and allow them 30 days to respond. If you do not receive a response or you are dissatisfied with the response, you may complain to the Office of the Australian Information Commissioner.

Complaints to the Office must be made in writing. If you need help lodging a complaint, you can call the Privacy Enquiries Line on 1300 363 992.

Complaints can be received by email, fax, post or hand delivery to the Office.

How do I access this service?

Phone

  • 1300 363 992

Fax

  • +61 2 9284 9666

Visit

    Level 8
    Picadilly Tower
    133 Castleraigh St
    Sydney NSW 2000

Post

    GPO Box 5218
    Sydney NSW 2001

Supporting Information

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