The australia.gov.au website is a gateway to the material placed on the internet by Australian Government departments and agencies and some State and Territory governments. Most of the material indexed by australia.gov.au is created and stored externally to the site and is, therefore, the responsibility of the authoring department or agency.

What can the australia.gov.au contact service do for you?

The australia.gov.au contact service can direct you to relevant online information and contact points that may provide further information and direct assistance in answering your questions. If your question relates to one of the frequently asked topic areas listed below, we have provided some links that may help with your inquiry.

The australia.gov.au contact service does not, at this time, provide a general government inquiry service. We do not have access to the information required to answer questions such as:

• the progress of your application
• your eligibility for benefits or assistance, or
  
• what extra information there is applicable to your personal circumstances.

Frequently Asked Queries

Special Audience Groups

Are you are an Australian travelling, a migrant, a jobseeker, a tourist or a student or do you belong to another audience group such as people with disabilities or people in regional Australia?

Australia.gov.au provides information for a number of common groups within society, each of which has its own specific needs from government. Have you tried our Information For section for key links specifically chosen to meet your needs.

Still Need Contact Information?

If your inquiry relates to the australia.gov.au site or if your question isn’t covered by the links above, you can send your inquiry to us through the Contact Us form.

*Note: For those topics covered in the Frequently Asked Queries section above, we will not provide any more detailed response.

Website Feedback and Technical Issues

If you have suggestions for improvements to this site or if you have experienced technical problems whilst visiting australia.gov.au you can send your feedback to us through the Website Feedback form.

60 Second Survey

If you would like to provide us with feedback about your visit to australia.gov.au please complete our 60 Second Survey.

If you do not wish to send an online form you can send your comments in writing to the address below.