Australian Commission for Law Enforcement Integrity (ACLEI)

The Integrity Commissioner, supported by the Australian Commission for Law Enforcement Integrity (ACLEI), is responsible for preventing, detecting and investigating serious and systemic corruption issues in the Australian Federal Police and the Australian Crime Commission.

www.aclei.gov.au

Commonwealth Ombudsman

The Australian Commonwealth Ombudsman investigates complaints about Australian Government departments' and agencies' actions to see if they are unlawful, wrong, unjust or discriminatory.

www.ombudsman.gov.au

ComplaintChecker

Use the ComplaintChecker to see whether or not the Privacy Commissioner may be able to investigate your complaint under the Privacy Act.

www.privacy.gov.au

Complaints (Intelligence and Security)

An explanation of the role and responsibilities of the Inspector General of Intelligence and Security in Australia in dealing with complaints.

www.igis.gov.au

Consumer & Business Directory

The Consumer & business directory (CBD) allows you to search for the contact details of over 1600 private, community and government organisations that offer consumer and business complaint-handling services, including industry associations, businesses, government agencies and independent mediation services. The CBD has been designed to make it as easy as possible for you to find the right organisation to assist you.

www.accc.gov.au

Financial Services Ombudsman

The Financial Ombudsman Service brings together three separate external dispute resolution schemes: the Banking and Financial Services Ombudsman, the Financial Industry Complaints Service, and the Insurance Ombudsman Service. This service provides independent dispute resolution services for up to 80 per cent of Australian banking, insurance and investment disputes under one roof.

www.fos.org.au

Postal Industry Ombudsman (PIO)

The Postal Industry Ombudsman (PIO) will be an independent body that investigates complaints about the postal industry. Legislation establishing the PIO has been passed by Parliament, and the PIO will commence operations later in 2006. The PIO will be able to investigate complaints about Australia Post, or about any other postal operators that register with the scheme.

www.pio.gov.au

Private Health Insurance Ombudsman

The Private Health Insurance Ombudsman provides private health insurance members with an independent service for health insurance problems and enquiries.

www.phio.org.au

Superannuation Complaints Tribunal (SCT)

The Superannuation Complaints Tribunal (SCT) is an independent tribunal set up by the Australian Government to resolve most complaints that members, former members (or beneficiaries in relation to death benefits) have with their superannuation funds. The tribunal is also able to deal with complaints in relation to some other superannuation-related products, such as Approved Deposit Funds (ADFs), Annuities provided by Life Companies, Retirement Savings Accounts (RSAs) , specified Surcharge Tax Contributions decisions and small APRA funds (SAFs).

www.sct.gov.au

Telecommunications Industry Ombudsman (TIO)

The Telecommunications Industry Ombudsman (TIO) deals with complaints that consumers have not been able to resolve with their telephone or internet company.

www.tio.com.au

Work Out Your Rights : for advice on discrimination and your rights

Features a range of resources including: information sheets on anti-discrimination laws and employment, conciliation and complaint information, employment-related case studies, frequently asked questions, conciliation information in various community languages, and several posters and brochures to download.

www.humanrights.gov.au