australia.gov.au

 
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Consumers and shoppers

ABN Lookup for an Australian business number

ABN Lookup is the public view of the Australian Business Register (ABR). It provides access to the publicly available information supplied by businesses when they register for an Australian business number (ABN).

Department of Industry

ACCC Shopper

iPhone, iPod touch, iPad and Android - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.

Australian Competition and Consumer Commission

Aged Care Complaints Investigative Scheme

Available to anyone who has a complaint or concern about an Australian Government-subsidised aged care service (residential or community care).

Department of Health

ASIC - Search the registers for company information

Searching ASIC's registers will provide you with information on companies, business names, and people they register or licence, plus other matters including company information.

Australian Securities and Investments Commission

Australian Consumer Law (ACL)

Provides an overview of the legislation and amendments, plus guides and fact sheets to explain the ACL in simple language. The ACL applies nationally and in all states and territories, and to all Australian businesses.

Treasury

Consumer information for visitors to Australia

The Australian Government provides consumer information in a range of languages to help travellers get the most out of their trip to Australia. Includes links to purchasing a holiday package, consumer rights, hiring a motor vehicle and how to lodge a complaint if you believe you have been unfairly treated by a business while in Australia.

Department of Resources, Energy and Tourism

For consumers

Provides information on the rights of the consumer, such as complaints, protection, guarantees, contracts and agreements, debt, misleading claims and advertising and online shopping. Also covers issues relating to petrol, diesel and LPG, prices and receipts, sales and delivery, shopping for groceries and specific products and services.

Australian Competition and Consumer Commission

Keeping baby safe

iPhone, iPod touch and iPad - A guide to infant and nursery products with easy steps you can take to ensure your baby remains safe in your home. Also available as an ebook.

Australian Competition and Consumer Commission

MoneySmart

Free, simple guidance you can trust to help you make the best choices for your money.
Put together by an experienced team of financial planners and consumer educators, the website covers superannuation, banking, investing, borrowing and credit, insurance, budgeting, scams, retirement income planning and unclaimed money. Includes links to calculators and tools to help you with your personal finances.

Australian Securities and Investments Commission

Online shopping

To make the most of online shopping and banking it's important to follow some simple steps to protect your money and personal details and to avoid scams.

Australian Competition and Consumer Commission

Product recalls - Therapeutic goods

Provides recall information for therapeutic goods on the Australian market. A product recall is the removal of a therapeutic good from supply due to an 'established deficiency in quality, efficacy or safety'. Therapeutic goods include every day goods such as band aids, through to goods used to treat serious conditions such as prescription medicines, vaccines, blood products and implants.

Therapeutic Goods Administration

Product Safety Australia

For everyone who buys and uses consumer products and for businesses that make, import and sell them. Provides information about mandatory safety standards, bans, safety warning notices, recalls and safe practices to minimise the risk of injuries. Sign up for email alerts on any of the site topics.

Australian Competition and Consumer Commission

Product Safety Recalls Australia

If a product or service presents a safety risk or is non-compliant with a mandatory standard or ban, it may need to be taken off the market or ‘recalled’. View all Australian safety recalls and sign up for email notifications of new product recalls.

Australian Competition and Consumer Commission

Protect your financial identity

Provides information for both individuals and businesses about how to protect your financial identity in everyday life and minimise the damage if a problem occurs.

Australian Bankers' Association

Report a scam

If you've been scammed or think you have seen a scam, you can report it to SCAMwatch via the scam online form or by contacting the infocentre on 1300 795 995.

Australian Competition and Consumer Commission

Scams - MoneySmart

Every year one in 20 Australians falls victim to scams and personal fraud. Includes links to explain how scams work, how to identify different scams and what to do if you have been scammed. Most importantly, we tell you how to avoid getting caught up in a scam.

Australian Securities and Investments Commission

Scamwatch

Provides information to consumers and small business about how to recognise, avoid and report scams. If you lose money to a scam, it is unlikely that you will be able to recover your loss; prevention is definitely a better option.

Australian Competition and Consumer Commission

State and territory consumer authorities

Find information about rights and responsibilities for consumers and businesses. Provides links to the state and territory consumer authorities.

Stay Smart Online

Designed to help home users and small businesses to stay smart online with simple advice on how to secure computers, transact and interact safely online. Provides access to a range of information and resources including helpful top tips, fun quizzes, and guides.

Department of Communications

Your rights and safeguards

Covers your right to a telephone service, the service guarantee for connection and repair of faults, interim and alternative services, priority assistance, terms and conditions of service, untimed local calls, service for people with disabilities or special needs and codes of practice.

Australian Communications and Media Authority

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