Helping you find government information and services

Complaints

Find complaint investigation schemes and ombudsman services covering a range of issues.

Fair Work Ombudsman

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Provides information and advice about your workplace rights and obligations.
More: Pay | Leave | Employee entitlements | Awards and agreements | Small business | Ending employment

Fair Work Ombudsman

Aged Care Complaints Scheme

Raise your concerns about the quality of care or services being delivered to people receiving residential or community aged care services subsidised by the Australian Government.

Department of Social Services

Australian Commission for Law Enforcement Integrity

Responsible for preventing, detecting and investigating serious and systemic corruption issues in  Australian Government law enforcement agencies.

Australian Commission for Law Enforcement Integrity

Commonwealth Ombudsman

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Investigates complaints about Australian Government departments and agencies. If you think you have been unfairly treated you can complain to the Ombudsman. Includes the Defence Force, Immigration and Law Enforcement Ombudsman.

Commonwealth Ombudsman

Credit and Investments Ombudsman

Offers an impartial dispute resolution scheme to assist consumers to resolve complaints with participating financial services providers.

Credit Ombudsman Service Limited

Financial Ombudsman Service

Provides accessible, fair and independent dispute resolution for consumers and financial services providers.

Financial Ombudsman Service

Inspector General of Taxation

Investigates complaints about the Australian Taxation Office (ATO) and Tax Practitioners Board (TPB) and reviews the administration of the tax system for the benefit of all taxpayers.

Inspector-General of Taxation

Know your rights at work

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The Commission can investigate and try to resolve complaints of discrimination and breaches of human rights in work, education, services and other areas based on a person’s sex, disability, race, age and other attributes.

Australian Human Rights Commission

Making a complaint [about Australian security agencies]

You can make a complaint to the Inspector General of Intelligence and Security in relation to any of the agencies over which he has jurisdiction, though there are some qualifications. 

Inspector-General of Intelligence and Security

Office of the Aged Care Commissioner

Examines complaints lodged against the Aged Care Complaints Scheme and the Australian Aged Care Quality Agency.

Office of the Aged Care Commissioner

Office of the Children's eSafety Commissioner

Provides information and resources and comprehensive complaints system to assist children who experience serious cyberbullying online.

Office of the Children’s eSafety Commissioner

Overseas Students Ombudsman

Investigates complaints about problems that overseas students or intending overseas students may have with private education and training in Australia.

Commonwealth Ombudsman

Postal Industry Ombudsman

Investigates complaints about Australia Post, and other postal or courier operators that are registered as a Private Postal Operator (PPO) under the Ombudsman Act 1976.

Commonwealth Ombudsman

Private Health Insurance Ombudsman

Protects the interests of people covered by private health insurance. Includes an independent complaints handling service and consumer information and advice.

Private Health Insurance Ombudsman

Superannuation Complaints Tribunal

Deals with complaints about superannuation in the areas of regulated superannuation funds, annuities and deferred annuities, and retirement savings accounts.

Superannuation Complaints Tribunal

Telecommunications Industry Ombudsman

Deals with complaints that consumers have not been able to resolve with their telephone or internet company.

Telecommunications Industry Ombudsman