Find government complaint investigation schemes and ombudsman services covering a range of issues.
Fair Work Ombudsman
A free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. The Complaints Commissioner has replaced the Aged Care Complaints Scheme.
Office of the Aged Care Complaints Commissioner
Responsible for preventing, detecting and investigating serious and systemic corruption issues in Australian Government law enforcement agencies.
Australian Commission for Law Enforcement Integrity
Investigates complaints about Australian Government departments and agencies. If you think you have been unfairly treated you can complain to the Ombudsman. Includes the Defence Force, Immigration and Law Enforcement Ombudsman.
Offers consumers an accessible, independent and fair external dispute resolution (EDR) service.
Credit and Investments Ombudsman
Office of the Children’s eSafety Commissioner
Provides accessible, fair and independent dispute resolution for consumers and financial services providers.
Financial Ombudsman Service
Investigates complaints about the Australian Taxation Office (ATO) and Tax Practitioners Board (TPB) and reviews the administration of the tax system for the benefit of all taxpayers.
Inspector-General of Taxation
The Commission can investigate and try to resolve complaints of discrimination and breaches of human rights in work, education, services and other areas based on a person’s sex, disability, race, age and other attributes.
Australian Human Rights Commission
You can make a complaint to the Inspector General of Intelligence and Security in relation to any of the agencies over which he has jurisdiction, though there are some qualifications.
Inspector-General of Intelligence and Security
Investigates complaints about problems that overseas students or intending overseas students may have with private education and training in Australia.
Investigates complaints about Australia Post, and other postal or courier operators that are registered as a Private Postal Operator (PPO) under the Ombudsman Act 1976.
Protects the interests of people covered by private health insurance. Includes an independent complaints handling service and consumer information and advice.
Deals with complaints about superannuation in the areas of regulated superannuation funds, annuities and deferred annuities, and retirement savings accounts.
Superannuation Complaints Tribunal