Helping you find government information and services

Consumer rights

Information about the rights and responsibilities relating to buying and selling of goods and services.

Australian Competition and Consumer Commission

Promotes competition and fair trade and regulates national infrastructure services. They ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws.

Australian Competition and Consumer Commission

Australian Consumer Law

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Provides an overview of the legislation and amendments, plus guides and fact sheets to explain the Australian Consumer Law in simple language. The law applies nationally, and to all Australian businesses.

Treasury

Business and the Australian consumer law

The Australian consumer law is a national consumer law which is to apply to all business sectors. It covers general standards of business conduct, prohibits harmful practices, regulates specific types of business-to-consumer transactions, provides basic consumer rights for goods and services and regulates the safety of consumer products and product-related services.

Treasury

Consumer

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Provides and overview of Australia’s competition and consumer policy framework.

Treasury

Fair trading

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In Australia federal and state laws protect business and customers from unfair trading practices. This page has links to information about these topics: fair trading laws; complying with the Trade Practices Act; Codes of Practice; customer service; dispute resolution; product safety and standards; product recalls; labelling; retail leasing and warranties and refunds.

Department of Industry and Science

For businesses

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Provides information for business relating to advertising; anti-competitive behaviour; exemptions; rights and protections; franchising; industry codes; mergers; pricing; professional services and treating customers fairly.

Australian Competition and Consumer Commission

My Phone Rights

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Enables consumers and small businesses to quickly resolve problems with phone or internet services. Includes the ability to record and track complaints, common issues and how to resolve them and information about contracts, billing, global roaming and data charges.

Australian Communications Consumer Action Network

National consumer credit regulation

Provides information about National consumer credit regulation, registration and licensing.

Australian Securities and Investments Commission

Online shopping

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To make the most of online shopping and banking it's important to follow some simple steps to protect your money and personal details and to avoid scams.

Australian Competition and Consumer Commission