If your query relates to your rights as a consumer, you may need advice from the Australian Competition and Consumer Commission (ACCC). The website address is: www.accc.gov.au
Frequently requested information
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
The ACCC offers advice to consumers about how to resolve problems or make a complaint. You can use our complaint letter template to help you draft a letter to the business.
Your local state and territory consumer protection agency (sometimes called 'consumer affairs') can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.
The MoneySmart website, run by the Australian Securities and Investments Commission, offers free, simple guidance you can trust to help you make the best choices for your money. Put together by an experienced team of financial planners and consumer educators, the website covers superannuation, banking, investing, borrowing and credit, insurance, budgeting, scams, retirement income planning and unclaimed money. Includes links to calculators and tools to help you with your personal finances.
There are many different types of scams - online, phone, mail and face-to-face. Online scams, such as email 'phishing' scams are designed to trick you into giving away your money, passwords and personal details (such as your tax file number - TFN). Protect yourself. Never email your personal, credit card or online account details. Remember, if it looks too good to be true, it probably is.
The SCAMwatch website provides information to help you recognise, report and protect yourself from scams or fraudulent behaviour.
Phishing' refers to emails that trick people into giving out their personal and banking information; they can also be sent by SMS. These messages look like they come from legitimate businesses, normally banks or other financial institutions, telecommunications providers or government departments.
Australian Competition and Consumer Commission advice if you are told that you've won a lottery or competition.
For any other queries
For any other queries relating to consumer complaints, please contact the Australian Competition and Consumer Commission directly through their website.