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Frequently asked questions


Immigration and visas

  • Skilled migration
  • Working holiday visa
  • Family visas

Passports and travel

  • Passports
  • Australians travelling overseas
  • Dual citizenship

Imports and exports

  • Importing goods into Australia
  • What can and can’t I bring into Australia?
  • Bringing pets to Australia


  • Applying for citizenship
  • Citizenship by descent
  • Dual citizenship

Tax and superannuation

  • Tax file numbers
  • Superannuation
  • Lodging your return

Government assistance

  • Payment finder
  • Grants
  • Emergency and disaster assistance

Births, deaths, marriages and divorce

  • Birth certificates
  • Getting married

Consumer complaints and queries

  • Your consumer rights
  • State offices of fair trading
  • Lotteries

Other common queries

  • Public holidays in Australia
  • Suspect lottery prizes and job offers
  • Information about Australia
  • Driver's licences and vehicle registration
  • National police checks
  • Authentications and apostilles
  • Finding a missing friend or relative
  • Looking for legislation (Acts, regulations, etc.)

Business queries

  • Applying for an ABN
  • Registration and licences
  • Doing business with Australia


Contact us

If you can't find the answer to your question or have a general question or comment about this website please contact us.


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