Contact
The australia.gov.au website is a gateway to the material placed on the internet by Australian Government departments and agencies and some State and Territory governments. Most of the material indexed by australia.gov.au is created and stored externally to the site and is, therefore, the responsibility of the authoring department or agency.
What can the australia.gov.au contact service do for you?
The australia.gov.au contact service can direct you to relevant online information and contact points that may provide further information and direct assistance in answering your questions. If your question relates to one of the frequently asked topic areas listed below, we have provided some links that may help with your inquiry.
The australia.gov.au contact service does not, at this time, provide a general government inquiry service. We do not have access to the information required to answer questions such as:
- the progress of your application
- your eligibility for benefits or assistance, or
- what extra information there is applicable to your personal circumstances.
Frequently Asked Queries
Immigration and Visas
- Skilled migration
- Working holiday visa
- Family visas
Passports and Travel
- Passports
- Australians travelling overseas
- Dual citizenship
Government Assistance
- Centrelink International Services
- Grants
- Disaster assistance
Business Queries
- Applying for an ABN
- Registration and licences
- Doing business with Australia
Consumer Complaints and Queries
- Your consumer rights
- State offices of fair trading
- Lotteries
Contacting Government
- The Prime Minster
- Members of Parliament
- Your local member
Citizenship
- Applying for citizenship
- Citizenship by descent
- Dual citizenship
Tax and Superannuation
- Tax file numbers
- Superannuation
- Lodging your return
Importing and Exporting
- Importing goods into Australia
- What can and can’t I bring into Australia?
- Bringing pets to Australia
Births, Deaths, Marriages and Divorce
- Birth certificates
- Getting married
- Returning cremated ashes to Australia
Other Frequently Asked Queries
- Public holidays in Australia
- Suspect lottery prizes and job offers
- Information about Australia
- Education related queries
- Driver's licences and vehicle registration
- National police checks
- Authentications and apostilles
- Finding a missing friend or relative
- Looking for legislation (Acts, regulations, etc.)
Special Audience Groups
Are you are an Australian travelling, a migrant, a jobseeker, a tourist or a student or do you belong to another audience group such as people with disabilities or people in regional Australia?
Australia.gov.au provides information for a number of common groups within society, each of which has its own specific needs from government. Have you tried our Information For section for key links specifically chosen to meet your needs.
Still Need Contact Information?
If your inquiry relates to the australia.gov.au site or if your question isn’t covered by the links above, you can send your inquiry to us through the Contact Us form.
*Note: For those topics covered in the Frequently Asked Queries section above, we will not provide any more detailed response.
Website Feedback and Technical Issues
If you have suggestions for improvements to this site or if you have experienced technical problems whilst visiting australia.gov.au you can send your feedback to us through the Website Feedback form.
60 Second Survey
If you would like to provide us with feedback about your visit to australia.gov.au please complete our 60 Second Survey.
If you do not wish to send an online form you can send your comments in writing to the address below.
Manager, australia.gov.auAustralian Government Information Management Office,
Department of Finance and Deregulation
John Gorton Building
King Edward Terrace
Parkes ACT 2600
Australia
