Consumers & Shoppers
Australian Law Online - Consumer protection
Australian Law Online provides access to law related information and services from all levels of government. This page provides links to consumer protection information on state and territory websites.
www.australianlawonline.gov.au
Communications and Technology for Consumers
Find information on support and resources for consumers of Internet, broadband, telephone and related services -- especially home, small business and rural users.
Consumer & Business Directory
The Consumer & business directory (CBD) allows you to search for the contact details of over 1600 private, community and government organisations that offer consumer and business complaint-handling services, including industry associations, businesses, government agencies and independent mediation services. The CBD has been designed to make it as easy as possible for you to find the right organisation to assist you.
FIDO - Financial tips and safety checks
This website, called FIDO, provides financial tips and safety checks for Australian consumers and investors from the Australian Securities & Investments Commission. It covers superannuation, financial advice, shares, managed funds, insurance, banking, credit, debt, money management, warnings about scams, investing, financial information and unclaimed money.
For Consumers
This section of the Australian Competition and Consumer Commission provides information on the rights of the consumer, such as guarantees, warranties and refunds and internet shopping. Also covers issues relating to phones, misleading conduct, GST and pricing, medical and health services, professional services and international consumer issues.
For Consumers - What are your consumer rights?
This page on the Ministerial Council on Consumer Affairs site provides details on how to find out what your consumer rights are.
GROCERYchoice
GROCERYchoice is an Australian Government initiative. It helps consumers find the cheapest supermarket chain in their area without having to compare hundreds of prices.
Links to Useful Information for Individuals and Communities on Consumer Protection
Community.gov.au is a portal to information relevant to individuals and community organisations across Australia. On this part of the Community Portal you will find links to consumer protection resources across Australia.
NetAlert - Protecting Australian Families Online
NetAlert is the Australian internet safety advisory body committed to providing a safe online environment for all families, especially children.
Product Recalls Australia
The Product Recalls Australia web site enhances consumer safety by providing current information to consumers about product recalls.
Protect Your Financial Identity
This website provides information for the public about how you can protect your financial identity in everyday life and minimise the damage if a problem occurs.
Scamwatch
SCAMwatch, by the Australian Competition & Consumer Commission (ACCC), provides information to consumers and small business about how to recognise, avoid and report scams. If you lose money to a scam, it is unlikely that you will be able to recover your loss. Prevention is definitely a better option when it comes to scams.
Stay Smart Online
This site is designed to help home users and small businesses to stay smart online. It has simple advice on how to secure computers, transact and interact safely online and provides access to a range of information and resources including helpful top tips, fun quizzes, and guides.
Tourist Complaints and Consumer Education
While visitors are in Australia, they are covered by Australia's consumer protection laws, which require all businesses to treat consumers fairly. If you believe you have been treated unfairly by a business while in Australia, you can lodge a complaint with the government Fair Trading Agency in the States or Territories in which the problem occurred.
Uniform Consumer Credit Code
The Consumer Credit Code was developed in response to business and consumer concerns as a national initiative to standardise credit practice in Australia.
Your rights & safeguards
Australian Communications and Media Authority page covering your right to a telephone service, the service guarantee for connection and repair of faults, interim and alternative services, priority assistance, terms and conditions of service, untimed local calls, service for people with disabilities or special needs and codes of practice.
